Delete your account
You can ask for your TagVault account and its data to be deleted at any time. You don't need the app installed to do it.
How to request deletion
On the web: sign in at app.tagvault.com.au, open Settings, and choose Delete account.
In the app: open the Status tab and choose Delete account.
Both do the same thing. You'll be asked to confirm, and you can withdraw the request until it's completed.
What gets deleted
- If you own the business, the request closes it: its asset register, test history, clients, sites, reminders and team are deleted for everyone in it.
- If you're a technician, the request removes your access and your personal details. The business and its records stay. Tests you performed keep your name on them, because a test record without the technician who did it is not evidence.
What we keep, and for how long
Deletion is completed within 30 days of the request. Copies in our daily backups are removed within a further 30 days, as those backups expire. We keep billing records where tax law requires us to.
Before you delete
Test records may be evidence that you or your clients need to keep. You can export them as CSV from Exports in the web console at any time, including after a subscription has lapsed. Once deletion is completed they can't be recovered.