Support
TagVault is a register for test and tag businesses: scan a tag, record the result, and keep the records. If something isn't working, start with the answers below, or email us.
Contact us
Email admin@tagvault.com.au. It helps if you include the name of your business, what you were doing, what you expected, and what happened instead. A screenshot is useful. Please don't send passwords.
Signing in
Sign in with your email address and password. A business owner creates the business and adds technicians; technicians don't sign themselves up. If you've forgotten your password, reset it on the web at app.tagvault.com.au, then sign in to the app again.
Working with no signal
TagVault is built for basements, plant rooms and construction sites. Scanning and recording tests keep working offline, and your records sync when you're back in range. Looking up plans in the App Store, signing in for the first time, and anything that talks to your account need a connection.
Free trial and subscriptions
- Every business starts with a 14-day free trial.
- After the trial, recording new tests and adding items needs a subscription. Reading your records and exporting them never does.
- Only the business owner can subscribe, from Status > Subscription > See plans in the iPhone app.
- If the plans don't load, check that the phone is online and tap Try again. If you've already subscribed on this Apple ID, tap Restore purchases.
- To change or cancel, open your Apple ID's subscription settings on the iPhone. Apple handles billing; we never see your card number.
- On Android, the business owner manages the subscription.
Getting your records out
Every record can be exported as CSV from Exports in the web console, at any time, including after a subscription has lapsed or been cancelled.
Deleting your account
You can delete your account from the app (Status > Delete account) or from the web console. How deletion works.